Customer service

Warranty

We design superior-quality products. That is why Hichaud provides a 30-day limited warranty against manufacturing defects. This warranty does not cover damage caused by water or excessive use. Should any problem arise, please contact us by mail.

Purchasing Policy

 

Product availability and display

Hichaud cannot be held liable for inventory shortages. In such cases, Hichaud will advise the buyer as soon as possible. Please note that product colours shown on our website might differ slightly from the actual colours due to screen variations and other technical issues. Hichaud tries to reproduce both colours and products as accurately as possible.

 

Territory covered

Baby Chou shoes are delivered in Canada and in some US states.

 

Limitations

Hichaud reserves the right to decline any order processed on this site. If it is deemed necessary to limit or cancel the quantities ordered, we will advise you as soon as possible.

 

Prices and payment terms

Product prices are indicated in Canadian dollars for Canadian ans US dollars for Americans. Applicable taxes and transportation are extra. Hichaud reserves the right to change the price of its products without prior notice. Orders are to be paid in their entirety by credit card or PayPal upon confirmation of the order.

 

Hichaud accepts online payments using Visa or Mastercard.
PayPal secures your payments and handles your confidential credit information. Hichaud sees none of your credit information.

 

Cancellation

You may cancel completed orders as long as we have not sent a shipping confirmation. Simply contact our service department at info@hichaud.com or use the information request form at (www.babychou.ca/en/Contact-Baby-Chou.shtml).
Please note that our shipping and handling systems are designed to send our orders quickly and efficiently. Once the shipping process has started, you cannot change or cancel your order.

 

Governing Law and Jurisdiction.

  1. This agreement will be governed by and interpreted and enforced in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein.
  2. Each of the parties, in its personal or corporate capacity and, if applicable, on behalf of each beneficial for whom it is acting, attorns and submits to the exclusive jurisdiction of the Courts of the Province of Quebec, district of Québec for any dispute or difference between the parties arising under or in relation with this agreement.
  3. Parties agreed this agreement is deemed concluded in the province of Québec, judicial district of Québec, to the domicile of Hichaud inc.

Delivery

 

Delivery errors

Every order is double-checked to keep errors at a minimum. If, however, there is an error in the order, please advise us within 10 days of receiving the order by emailing us at info@hichaud.com. We will email a return form to you. We only accept products in their original packaging and condition that are accompanied by a duly completed return form. The credited amount excludes any transport costs included in the cost of the initial order as these remain the buyer’s responsibility.

 

Carrier

Hichaud is not responsible for deliveries. When you buy goods from the Baby Chou site, you are given a choice of delivery services. Shipping speed is normally a function of the price of the service selected. Review the delivery services provided by Purolator and Canada Post for more information.

 

Territory

Products sold on this site are delivered onlyin Canada and in some US states.

Return Policy

For returns, fill out the information request form available on our website (www.babychou.ca/en/Contact-Baby-Chou.shtml). In the comments box, indicate the order number, the model you wish to return, and the reason.

No returns are accepted on discounted purchases.

Only the value of returned items will be credited. The credited amount excludes the transport fees for the original order and for return shipping. They remain the buyer’s responsibility. Hichaud will contact you to obtain the information necessary to credit you in the same manner that you completed the original online payment.

 

Terms and Conditions:

  1. The product must not have been used.
  2. The product must be returned within 10 business days following reception of the product. (*)

** If it is due to a manufacturing defect, the return must be made within 30 days following reception of the product.

 

If the return is accepted, you will be notified by email at the address you provided with your order. We will then check that your return contains the following:

  1. A copy of the original invoice.
  2. The product in the same condition and the same packaging or packaging of the same size and same container.

It must be sent to the following address:

 

Hichaud Inc
2485, Boulevard Neuvialle
Québec (Qc) Canada
G1P 3A6